Contact
Write to us about the room you are furnishing
Start a useful conversation
Tell us which room you are furnishing
Name the room and the venue in your first line, whether it is a club bar or a hall that seats two hundred. Write to us by email on any weekday, and we answer within one business day.
For an existing order, include the order reference so the conversation stays attached to the right request. Avoid sending payment card information in a message; payment details are handled during the order review.
Talk to a specialistFrom the furniture collection
We work by email, and the address is sales@commercialhospitalityfurniture.com. Every message is read by a person and answered inside one business day.
When we are at the desk
Someone is at the desk on weekdays from eight in the morning until six in the evening, Central time. Mail that lands on a weekend, a holiday or a late evening waits in line and is answered on the next business day, oldest first. There is no phone line to call; if a conversation would help, book a callback (see below).
Subject lines that reach the right desk
Start the subject with one of three words, then the project name, and the message lands with the person who can answer it:
- ORDER: a spec question, a price, or an edit to something already sent
- FREIGHT: what delivery costs, a liftgate or inside service, a delivery window, more than one address, a shipment to Canada
- CLAIM: a carton that arrived damaged, a short count, a piece with a defect
So "FREIGHT Lakeside Club terrace" tells us at a glance what you need and which room it belongs to. A subject that reads only "question" waits a little longer while it finds its way.
What helps us answer the first time
Name the venue and the rooms. A club with a dining room, a bar and a terrace is three sets of questions, and we would rather answer all three in one reply. Send the order reference if there is one, the delivery address with its dock or access details, and any date the room has to open. Product links or a downloaded sheet from a venue plan save a round of guessing about which chair you mean.
For a claim, send photos before anything else: one of the full piece, one close on the damage, one of each label. A banquet room of chairs with one cracked seat is easier to settle when we can see which carton it came from.
A call instead of an email
Some layouts are easier to talk through. The specialist callback form books a weekday call in one of three Central blocks: from 8 until 11 in the morning, from 11 until 2 across midday, or from 2 until 6 in the afternoon. If the line does not connect, an email follows inside one business day.
Pages that may answer first
Freight terms are on the delivery page, the steps of an order on how to order, and the short answers to common questions in the FAQ. The returns policy covers changes and cancellations, which is the page to read before you write about either.