Warranty
The limited warranty on every piece we sell
Keep the product details close
When a piece fails in service
The limited warranty covers defects in how a piece was made, for a period that depends on its type. Send the order reference and clear photos by email within three days of receipt.
Warranty coverage follows the applicable product terms, rather than the appearance of a collection or an inspiration image. Read the information below and contact the team with the order reference when you need help with a specific item.
Contact the teamFrom the furniture collection
Furniture in a busy house earns its keep every night. When a piece fails because of how it was made, the limited warranty covers it. This page sets out how long that cover lasts and what a claim needs.
What it covers
A fault that the furniture brings with it on delivery day, whether in its materials or in its workmanship. The cover is for the business that first bought the piece, and it assumes normal commercial use, the kind a restaurant, a bar, a club or a dining hall gives its furniture every day.
How long each kind of piece is covered
- Seven years: metal chairs and metal stools with a fixed, non-swivel seat
- Three years: the wood side chairs and wood stools whose product pages name that period
- One year: armed wood chairs and armed wood stools, swiveling metal seats of both kinds, booths, table bases, indoor tables with tops that are not solid wood, and every other wood chair or stool
- Six months: solid wood tops, plus patio chairs, patio tables and patio stools
When a product's period is clear, you will find it on that product's page.
What falls outside
Misuse, alteration and an unsuitable cleaning product. Unfinished products, and parts bought separately from a piece. Solid wood moving as wood does. An indoor chair put out on the terrace, a patio set left to the weather with no care. Ordinary wear. Damage in transit is not a warranty matter at all: it is a carrier claim, handled through the bill of lading as the delivery page explains.
In practice
A metal stool with a weld that was faulty when it arrived is a defect in workmanship, and that stool carries 7 years. A vinyl seat cracked by a bleach cleaner is not covered. Neither is a dining chair that spent the summer on the terrace, however well it was made.
Tell us early
Notice of a defect is due within three days of receipt. Unpack and check the pieces as soon as they arrive, even if the room does not open for weeks; a fault found on opening night is harder to sort out than one found on the dock.
How to claim
Write to sales@commercialhospitalityfurniture.com; a subject that opens with CLAIM, then names the venue, goes straight to the right desk. Give us the order reference and a few words on the fault, and attach three kinds of photo: the piece in full, the fault close up, and its labels. We reply inside one business day.
Repair, replacement or credit
Which of the three applies is our decision. A loose joint on a club chair may be mended; a cracked frame may be replaced; where neither suits, we credit the purchase price.
Keeping the cover
Clean each material the way the materials guide describes, keep indoor pieces inside, and care for outdoor furniture through the season. Keep the order confirmation with the room's records, along with the downloaded sheet from its venue plan, so the order reference is easy to find when you need it. In a house with several rooms, a note of which order furnished which room saves a search later.