How to order
How an order moves from your plan to the dining room
From selection to order
From a room plan to a reviewed order
Save the pieces for each room, then send the order without paying anything on the site. Someone here reads it line by line before we email the freight quote and the invoice.
Check the basket before sending it, including the quantities and delivery address. No payment is taken online when the request is submitted. The order review provides the freight and payment details for the selected furniture.
Browse furnitureFrom the furniture collection
An order here runs in a fixed sequence, and knowing it ahead saves a week of back and forth. The short version: you choose and submit, a person reviews, we confirm by email with freight, you pay, the furniture is made or packed and shipped.
Start from the room, not the catalog
Before you open a single product page, write down the room. How many covers, what kind of service, where the booths will go, how many stools the bar can take. A dining room of 120 covers and a terrace of 40 are two different shopping lists, and treating them separately from the start keeps the quantities honest.
Then browse by the room's needs: chairs, bar stools, booths, tables or outdoor furniture.
Choose the options, piece by piece
Each product shows the choices the catalog lists for it: frame finish, seat material, upholstery color, size, height. As you choose, the price updates to the configured price of that exact combination. Freight is not part of it.
One configuration is one line. Forty chairs in walnut with black vinyl are one line; ten more in the same frame with a green seat for the private room are a second line. Keep that in mind when you count.
Keep each room in a venue plan
Press Save to venue plan and the piece, its options, the quantity and the price go into the plan you pick. Open one plan for the dining room, one for the bar, one for the terrace. Add notes as you go. Plans live in this browser with no account, up to 30 per browser, and each can be downloaded as a project sheet to share with an owner or a designer. A different browser, or a cleared cookie, puts them out of reach for good, so download the sheet before you change machines. Everything is on venue plans.
The minimum and how it counts
Tables and chairs need at least 8 pieces in the order, in any mix: six chairs and two tables qualify. Booths are exempt, so a single booth for a corner can be ordered on its own.
Submit the basket
Send a plan to the basket and every saved price is refreshed from today's catalog. Add the delivery address and book what the site calls for, whether that is a liftgate, carrying the pallets inside, a restricted site or a home address. Use the order notes for anything else:
- A PO number
- Tax-exempt status or a purchase for resale
- Your own carrier account, if you want to route the freight yourself
- Dock hours, a contact on site or a date the room opens
Pressing submit costs you nothing; the site never takes a payment, now or later.
A person reads the order
This is the step that sets the house apart from a checkout page. Someone reads every line: does the top fit the base, do the stools match the bar height, is the upholstery a listed option or a custom request. If anything looks off, you hear from us by email before it goes further.
Confirmation, freight and payment
Inside one business day an email arrives with three parts: the order as confirmed, a freight figure for every delivery address, and the way to pay. The invoice follows. You can pay that invoice with a card (American Express, Visa or Mastercard), a wire, a money order or a plain check.
A standard order is paid in full before it ships. A custom order, meaning upholstery outside the listed options, a special-order finish or a size outside the standard range, starts on a 40% deposit and the balance is settled before delivery. Once confirmed, a custom line stays as ordered: it cannot be cancelled, and it cannot come back. Read that part of the email twice.
Production and the truck
Plan on 14 to 21 business days of making and packing for standard pieces; a custom line can stretch that to about 8 weeks. The transit comes on top and is an estimate. A large house may arrive over several loads. The delivery page explains the receiving steps, and the returns policy explains what can still change once you have the confirmation.
If a room is new to you, ask for free samples before you submit. A swatch in the actual light of the dining room answers more than a screen can.